Receptionist - State Farm Agent Team Member
Yukon - OK
Receptionist - State Farm Agent Team Member
Full Time • Yukon - OK
Responsive recruiter
Benefits:
- Health insurance
- Paid time off
- Parental leave
- Training & development
- 401(k) matching
- Competitive salary
Full-Time Receptionist – Customer Care & Development Opportunity
Full-Time | Cal Kiburz State Farm
We are looking for a warm, friendly, dependable, and motivated Receptionist to join our team full-time. This position is ideal for someone who enjoys helping people, takes pride in providing an excellent customer experience, and is interested in the opportunity to learn, grow, and take on additional responsibilities over time.
This role will initially focus on receptionist and front-office responsibilities. You will be one of the first people our customers interact with, whether they call our office or walk through our doors. You will help create a welcoming environment, answer and direct incoming calls, assist with basic customer needs, and provide administrative support to our team.
For the right person, however, this position can be more than a receptionist role.
Our goal is to identify someone who can become excellent at the responsibilities of the front desk while gradually learning more about our agency, our products, and how we help our customers. As you demonstrate proficiency in the receptionist role, there may be opportunities to receive additional training and begin developing toward a position on our Relationship Team, where team members work more directly with existing customers to service their policies, understand their needs, and identify opportunities to help them with additional insurance products and coverage.
What You’ll Do Initially
- Warmly greet and welcome customers as they enter the office
- Answer incoming phone calls promptly in a friendly, professional, and helpful manner
- Determine the reason for a customer's call or visit and connect them with the appropriate team member
- Assist customers with basic questions and routine service requests when appropriate
- Take accurate and detailed messages and ensure they reach the appropriate team member
- Maintain consistent front-desk and phone coverage throughout the workday
- Help maintain a welcoming, professional, and organized front-office environment
- Assist with incoming and outgoing mail, scanning, filing, document preparation, and other administrative tasks
- Help organize and maintain customer documents and office records
- Assist with scheduling and other routine office needs
- Provide administrative and clerical support to team members
- Learn and effectively use agency computer systems and office processes
- Maintain confidentiality and handle customer information professionally
- Manage multiple tasks and interruptions while remaining friendly, patient, and organized
- Work collaboratively with the entire team to support the day-to-day needs of the agency
Opportunity for Growth
We are looking for someone who is interested in developing beyond the front desk over time.
Once you have demonstrated consistency and proficiency in your receptionist responsibilities, opportunities may be available to begin training for additional customer relationship responsibilities.
This development may include learning how to:
- Handle more detailed customer service and policy-related conversations
- Assist existing customers with their insurance needs
- Build relationships with customers and better understand their individual situations
- Recognize opportunities where additional products or coverage may benefit a customer
- Transition naturally from service conversations into needs-based insurance conversations
- Discuss available products and coverage options with customers
- Follow up with customers regarding identified needs and opportunities
- Contribute to the agency's customer retention, relationship-building, and sales goals
Progression into these responsibilities is not automatic and will depend on individual performance, demonstrated ability, licensing requirements, interest, and the needs of the agency.
What We’re Looking For
Our ideal candidate:
- Is naturally warm, friendly, welcoming, and enjoys interacting with people
- Has a positive attitude and creates a great first impression
- Communicates clearly and professionally both in person and over the phone
- Is patient and genuinely enjoys helping customers
- Is dependable, punctual, and consistent
- Is organized and pays close attention to detail
- Is comfortable answering and managing a high volume of phone calls
- Can multitask and shift between responsibilities throughout the day
- Is comfortable learning new computer systems, technology, and office processes
- Takes initiative and looks for ways to help
- Is motivated to learn and interested in professional growth
- Is comfortable receiving coaching and feedback
- Has the confidence and communication skills to eventually take on more involved customer conversations
- Is open to developing customer service and sales skills
- Works well with others and contributes to a positive, team-oriented workplace
- Takes pride in their work and follows responsibilities through to completion
- Understands the importance of protecting confidential customer information
Previous Experience
Previous receptionist, administrative, customer service, sales, or professional office experience is helpful but not required.
We are willing to train the right person who demonstrates a strong work ethic, excellent people skills, dependability, initiative, professionalism, and a desire to learn and grow.
You do not need to begin this position knowing how to have insurance or sales conversations. We are looking for someone who is willing to learn, receptive to coaching, and interested in developing those skills over time.
Licensing & Professional Development
This position does not require you to begin as an insurance professional. However, because this role offers the opportunity to develop into a position with greater customer relationship and insurance responsibilities, obtaining applicable insurance licenses may be required as you progress in the role.
We will discuss licensing expectations and professional development opportunities as you grow within the agency.
What Success Looks Like
Initially, success means becoming someone our customers and team can consistently count on.
You will create a positive experience for customers from the moment they call or walk through our doors, provide dependable front-desk coverage, stay organized, learn our processes, and become proficient in your daily responsibilities.
As you grow, success will also mean demonstrating curiosity, initiative, strong communication skills, and an ability to take on increasingly complex customer interactions.
For someone who demonstrates those qualities and wants to continue developing, this position can provide an opportunity to grow from a front-office support role into a more comprehensive customer relationship position within our agency.
If you are friendly, dependable, motivated to learn, and looking for an opportunity where you can start by helping customers and potentially grow into a larger role, we would love to hear from you.
Compensation: $33,000.00 - $40,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are a very busy office and are looking for our next great team member. Our well-trained team uses state of the art technology to achieve outstanding results. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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